North Carolina Customer Assault Injury Attorney

Learn about your right to workers’ comp benefits if you’re injured by a violent customer at work

Workplace violence is an unfortunate reality that affects employees across various industries in North Carolina. From verbal threats to physical assaults, the impact of such incidents can be devastating, leading to serious injuries or even fatalities.

It’s essential for workers to understand that if they fall victim to workplace violence, they may be entitled to workers’ compensation benefits to help them recover.

If you or a loved one suffered a serious injury or fatality after a violent attack at work, our knowledgeable workers’ compensation attorneys can help you get the compensation you deserve. Our compassionate team understands the physical, emotional, and financial toll a workplace assault can take on you and your family. That’s why we’re committed to providing personalized, attentive service to help you navigate the complexities of the workers’ compensation system.

At Wilder Pantazis Law Group, we believe that every worker deserves to be treated with dignity and respect, and we’re here to advocate for your rights and ensure that you receive the benefits and support necessary for your recovery. Contact us today for a free consultation, and let us put our expertise and dedication to work for you.

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What are my rights if I’m assaulted by a customer at work?

If you’re assaulted by a customer at work, you have several rights to protect yourself and ensure your safety and well-being.

Firstly, you have the right to seek immediate medical attention for any injuries sustained during the assault. You should report the incident to your employer as soon as possible, as employers are responsible for providing a safe work environment. This includes filing an incident report and cooperating with any subsequent investigation.

You may also have the right to file a workers’ compensation claim if the assault resulted in a physical injury. Workers’ compensation benefits can cover medical expenses, lost wages, and rehabilitation costs associated with the injury. They can also provide family members with certain death benefits if a worker is fatally injured as a result of a violent attack at work.

In some cases, if the employer failed to provide adequate security measures or ignored known risks, you might have grounds for additional legal action against the employer or the assailant.

Furthermore, you have the right to contact law enforcement and file a police report, especially if the assault involves criminal acts such as battery, theft, or threats. This can lead to criminal charges against the customer and may support your case in any civil or workers’ compensation claims.

Does North Carolina workers’ comp cover injuries from customer assault?

Yes, North Carolina workers’ compensation does cover injuries resulting from customer assaults, provided the assault occurred during the course of employment and was related to the worker’s job duties. However, the assault must also have been deliberate and not accidental or in response to any prior provocation by the employee.

Under North Carolina law, most employees who work for an employer with 3 or more workers are entitled to workers’ compensation benefits for injuries that arise out of and in the course of employment, including physical injuries sustained due to acts of violence like customer assaults.

What should I do if I am physically assaulted at work?

If you are assaulted by a customer at work, it’s important to take the following steps to get compensation:

Seek immediate medical attention. Your health and safety should be your first priority. Even if you don’t think you’re seriously injured, it is crucial to get a medical evaluation, as some injuries may not be immediately apparent.
Report the incident. Notify your supervisor, manager, or human resources department about the assault as soon as possible. Provide a detailed account of what happened, including the time, location, and any witnesses. This report should be made in writing, and you should keep a copy for your records. If you intend to file a workers’ compensation claim, you must notify your employer of your injury within 30 days.
Contact law enforcement. Depending on the severity of the assault, you may need to report the incident to the police. Filing a police report provides an official record of the incident, which can be important for both criminal proceedings and your workers’ compensation claim.
File a workers’ compensation claim. If you were injured during the assault, you may be eligible for workers’ compensation benefits. To get these benefits, you will need to file Form 18 with the North Carolina Industrial Commission to start the claim process.

Because workers’ comp claims for assault can be complicated, you should consider speaking with an attorney who specializes in workers’ compensation before filing your claim. They can provide advice on your rights and help ensure that you receive all the benefits you’re entitled to.

What you need to know

Get clear, straightforward answers to the questions we hear most often.

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What is the definition of employee assault?

Employee assault refers to an intentional and unprovoked physical attack inflicted on an employee by a customer, client, coworker, or any third party while the employee is performing their job duties. This could involve any unwanted physical contact that causes harm, including hitting, shoving, grabbing, biting, or any form of physical violence.

How common are assaults at work?

According to the National Safety Council, assault is the 5th leading cause of workplace fatalities, with 524 fatalities in 2022 alone. Between 2021 and 2022, workers in the U.S. experienced 57,610 assault-related injuries requiring days away from work.

Which workers have the highest incidence of workplace assault?

Workers with the highest incidence of workplace assault typically include those in public-facing roles or those working in environments where tensions can run high. This includes:

Public transport workers, including bus drivers, subway operators, and taxi drivers, who interact with the public regularly, may face assaults from passengers. According to the Occupational Safety and Health Administration (OSHA), taxi drivers, in particular, are 20 times more likely to be killed on the job than other workers.
Healthcare workers, such as nurses, doctors, and emergency room staff, often face violence from patients or their families. According to the U.S. Bureau of Labor Statistics (BLS), health care and social workers experience workplace violence 5 times more often than workers in other industries.
Social service workers, including child welfare agents, social workers, and mental health professionals, may encounter hostile situations in both office settings and during field visits.
Retail and service industry workers, like store clerks, bartenders, and waitstaff, are susceptible to violence, particularly in establishments serving alcohol or operating late at night.
Law enforcement officers and security guards are tasked with maintaining public order and safety and, therefore, may confront aggressive behavior more frequently.
Educational staff, such as teachers and school administrators, can be the victims of assault, particularly in schools with high incidences of violence.
Airline workers, including flight attendants, pilots, and airport personnel, also face a high incidence of workplace assault. These workers deal with stressed passengers, enforce flight regulations, and manage conflicts on board, which can sometimes lead to physical confrontations or verbal abuse. The confined space of aircraft and the high-stress environment of airports contribute to the risks faced by these employees.

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     Trustindex verifies that the original source of the review is Google. Angel ,Todd  and the rest of the crew are good people to work with..   Hopefully, I don't need  legal assistance again but if I do they will be called upon. Not a person to give 5 stars because noone is perfect  but they are as close as they can be
  
 
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    Trustindex verifies that the original source of the review is Google. I have to say  this firm is the best. Todd King assured me that he will get the best offer possible for me. He allowed me to make decisions and he gave me the best advice. Kim Wilder kept me in the loop of things and did not pressure me with about the case and this allowed me to heal from my injury. I will recommend this law firm to anyone needing genuine help and or assistance with their case. Serena Matthews..
  
 
    Serena M 
 
 
 
    Trustindex verifies that the original source of the review is Google. Absolutely awesome! I would highly recommend this Law Group. The professionalism, and the kindness was top tier! Thank you Ms.Cho and Allison.
  
 
    Deedee R 
 
 
 
    Trustindex verifies that the original source of the review is Google. Allison did an amazing job, she was very informative throughout the entire process and although she is busy she never had any issues answering questions via text or phone call. She was there every step of the way with an exceptional team to back her up. I would recommend Allison Vaughn to anyone. I promise you she listens and also give honest feedback and will never steer you wrong.
  
 
    Natika R 
 
 
 
    Trustindex verifies that the original source of the review is Google. Definitivamente 100 recomendados un excelente trato al cliente muchas gracias por su ayuda saludos
  
 
    Jony M 
 
 
 
    Trustindex verifies that the original source of the review is Google. I cannot recommend Wilder Pantazis Law Group enough, especially my attorney, Allison Vaughn! From day one, Allison and her paralegal, Brianna Martin were incredibly responsive, compassionate, and professional. Allison kept me informed through every step of the process, answered every question I had, and helped me navigate this difficult time. She made sure to get the compensation I deserved and remained a strong advocate for me the entire way! If you've been injured on the job and need an attorney who truly cares and delivers results, call Allison Vaughn. I am grateful for everything she did for my case and the difference it made for our family!
  
 
    Local R 
 
 
 
    Trustindex verifies that the original source of the review is Google. Annemarie Pantazis was extremely kind and helpful!
  
 
    Caitlyn S 
 
 
 
    Trustindex verifies that the original source of the review is Google. Wilder pantazis Law Group has one of the Greatest team ever they are very attentive to  all your needs I really appreciate everyone of the team members always showing their Dedication, professionalism at All times making you feel like a Family member. ANN-MARIE PANTAZIS you are Extraordinary, Exceptional,and carry yourself with Grace and Excellence and I will always be Your number one Cheerleader
  
 
    Elaine B 
 
 
 
    Trustindex verifies that the original source of the review is Google. My Lawyer Todd King went above and beyond for me in my workman's comp case. I found the whole team to be very professional, keeping me informed every step of the way.  I hope I never go through anything like this again,  but if I do I would definitely use Wilder Pantazis again!
  
 
    Joseph S 
 
 
 
    Trustindex verifies that the original source of the review is Google. Allison amd Sarah have been the best fighting for my case. Highly recommend Scott Sechriest
  
 
    Scott S 
 
 
 
    Trustindex verifies that the original source of the review is Google. We worked with Anne Marie recently.  She was very thorough, kept us up to date on a monthly basis and never once failed to respond to any email or phone call.   I highly recommend this firm.  They made the process so easy and worry free!
  
 
    Liz U 
 
 
 
    Trustindex verifies that the original source of the review is Google. I would like give thanks for the expertise and experience that your law firm has put into my case to make things transparent for our win ning decision. Jeannette, Aria you ladies came through in a professional manner. Thx! 🙏
  
 
    Ibn M 
 
 
 
    Trustindex verifies that the original source of the review is Google. Great people helping me alot
  
 
    Lisa P 
 
 
 
    Trustindex verifies that the original source of the review is Google. Hard working, attentive, very informative and full transparency. From the beginning I felt like Kim was relentless and I feel like I was correct. She and Todd both had my best interest in their sights. I am thankful that I followed them in their transition from their former firm. And I was impressed with Todd's final push in the mediation to better my outcome. The other side unfortunately held their ground, but they really tried for me. I am glad to have done this with them. Highly recommend this team to others. Thank you both.
  
 
    Tim N 
 
 
 
    Trustindex verifies that the original source of the review is Google. Vince Varano took his time to get me the best settlement he could even after receiving my case from another attorney. he was very transparent every step of the way. Highly recommend!
  
 
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   Google rating score: 4.9 of 5, based on 148 reviews,showing only 5 star reviews